SAME DAY APPOINTMENTS are possible - but only by phone, not through this system.
Please call us at 250-595-4905. We will be happy to help you book, cancel or re-schedule an appointment over the phone! Please cancel appointments with the cancelation link on your confirmation email or via phone call.
Treatment Cancellation Policy: Our on-line booking system requires 48-hours notice for cancellation. If you need to cancel or re-schedule with less than 48-hours notice, please phone us. We will be happy to help. The full fee will be due for any appointment cancelled with less than 48-hours notice.
We are very aware that pregnancy and new parenthood make life unpredictable. We will make every effort to "forgive" a late cancellation if you or your baby are ill or you are in labour!
If you are coming for acupuncture or massage, remember to bring information about your extended health care coverage (policy and member number) and use our new Telus eClaims system. We can claim part of the fee directly from your insurer, and your out-of pocket payment will be lower!
Current Insurance accepted through Telus e health
Canadian Construction Workers Union (C.C.W.U.)
Chambers of Commerce Group Insurance Plan
CINUP (Johnston Group)
Cowan Insurance Group (managed by Express Scripts Canada)
First Canadian (Johnston Group)
GMS Carriers 49 and 50 (Express Scripts Canada)
Industrial Alliance Insurance and Financial Services Inc.
LiUNA Local 183
LiUNA Local 506
Maximum Benefit or Johnston Group
Sun Life Financial
Insurance providers accepted are subject to chance without notice