Class Cancellation and Refund Policy

Our Pricing Policy

We try to be as fair and as accurate as possible on our website and printed materials. However, errors happen! Prices may be changed without notice.

Class Cancellation and Refund Policy

Once your class registration has been processed by our Registrar, a refund of the course fee, minus a 15% administrative fee, may be possible until two weeks before the beginning of the course. No refunds will be issued after the course begins, even if the absence is due to medical reasons. Refunds will be processed on the same card you paid with, if you paid in store we will need to refund you by credit card over the phone.

How to Cancel an On-Line Order

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 6 hours from the time of order. Please send your cancellation request to sales@motheringtouch.ca and provide your Order Number in the subject line, as well as a reason for cancellation within the email. Refunds will be subject to 15% admin fee. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed by email. In the event that your order cannot be cancelled, please refer to the refund policy.